Anonymous

How to close account

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I have looked at all aspects of your website and especially the "contact us" section but in reality I cannot find a way to actually contact you??!! I looked on your site once and found that what I was interested in would not arrive in time for Xmas - in the UK therefore I have no further use of MiniintheBox and would like my account closed.

please do this or advise how to. I cannot believe I need to write 100 words to get this sent?? I cannot believe I need to write 100 words to get this sent?? I cannot believe I need to write 100 words to get this sent??

I cannot believe I need to write 100 words to get this sent??

I cannot believe I need to write 100 words to get this sent?? I cannot believe I need to write 100 words to get this sent??

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Reason of review:
Trying to cancel site
Anonymous

Miniinthebox - Customer Care Review

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Everyone who has posted a negative comment is absolutely correct and my experience was exactly the same as many others. They are uncontactable via email, spam you with their newsletters which you cannot unsubscribe from. They WILL take payment for any order even if it is out of stock, then give you credit to make another purchase. Extremely convoluted process to get your money back. If you're considering ordering from this company, do yourself a huge favour and save yourself a whole lot of aggravation by spending a little extra with a more reputable company. Avoid this sham of a company.
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Reason of review:
Poor customer service
Anonymous

Miniinthebox Shipping Service Review

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Will never Oder anything off this website again! Will spread it round so nobody makes the same mistake as me if I do not get a full refund. Paid for 2 items which I have never received even though the money has come out of my bank account. Very disappointed.
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Reason of review:
Order processing issue
Anonymous

Miniinthebox Online Order Review

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I ordered a phone case just before christmas. I ordered the wrong case and immediatly went to cancel but the order was shipped already and so i couldnt cancel. I now have two phone cases. Then I contacted customer service about a return but they were too late responding. Then we they did respond they said they would try resolve the issue. I still havnt heard from customer care and I still want to return this item. Its appauling that you have to wait 1 working day for a response. Now its saying my tickets are closed without customer service contacting me.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Miniinthebox Shipping Service Review

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They are a scam! Bought a brand name item and they sent a cheap fake copy. Filed a complaint and returned it immediately, over a month later I still only received a partial refund. Huge scam! Do not buy from them!
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Reason of review:
Not as described/ advertised
Anonymous

Can't unsubscribe

I tried to unsubscribe via the link in the mail. and on my personal profile. but they wont stop sending me special offers. Dont order from this company. they Will not stop bothering you! I have used the unsubscribe link over 10 times and altered my personal profile. But still the e-mails keep coming every single day. Products ordered take a long time getting to you and sometimes the preview isnt the described colour. If you're looking for a company that will not stop pestering you with special offers, folders and other unwanted tidbits of information about their products and website, by all means order from them.
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Reason of review:
Wont stop spamming my inbox.

Preferred solution: Stop mailing me. I unsubscribed!

Anonymous

Miniinthebox - Fairy Tail Lucy New Constellation Keys Cosplay Accessories Set Review

DO NOT ORDER FROM THIS COMPANY!!! I NEVER HEARD OF MINIINTHEBOX UNTIL THE BANK CANCELLD MY CREDIT CARD BECAUSE THERE WAS FRAUDULENT CHARGES OF $101.95 DOLLARS ON MY CARD FROM THEM. BE CAREFUL IF GIVING THEM YOUR CREDIT CARD NUMBER. I HAVE NO IDEA HOW THEY GOT MY INFO BUT IT HAS CAUSED A LOT OF HEADACHES BECAUSE I USED THIS CARD FOR MANY AUTOMATIC DEBITS FOR MANY OF MY BILLS. AGAIN, DO NOT USE THIS COMPANY!!!!!
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Reason of review:
Pricing issue
Anonymous

Miniinthebox Shipping Service Review

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I had ordered an inflatable sofa bed that cist 271 kronor i ordered it last october 27 and called the local post if they send my package unfortunately it havent arrived everyday i wrote them my complain no refund was no no action was taken this was the worst customer service i ever encountered so dissapointed i had lost my Money
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Reason of review:
Order processing issue
Anonymous

Miniinthebox - Review in Auctions and Internet Stores category

Isn,t it meant to be Cash on Delivery?? Why has the money already gone out of my account??
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Reason of review:
Problems with payment
1 comment
Guest

I ordered a ipad mini 2 holder on 5th January paid £17 they took it from my bank. They haven't sent the order.

I emailed customer services and no reply plus my logins don't work now. I don't know if this is an actual website you can order from or a scam.

Anonymous

Miniinthebox Account Review

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I double order a purchase. I cancelled it in the website, but they still tiok my miney out if my account. Then you have to send a message,because there is NO telephone number, to get in touch with someone. And i still never recieved my money back.
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Reason of review:
Problems with payment
Anonymous

Order Elsewhere! HORRIBLE all the way around

I don't even know where to begin! First, I paid to have expedited, which I was charged for. Website said it would ship in 5 days. I ordered two weeks before Christmas so with expedite, I should have had it on time. NOPE! I ordered on the 12th and it didn't ship until the 28th! Ok, it's Christmas, I think, things go out of stock. So here it is now January 6th, still no product. I can assure you it did not ship expedited. I have contacted them several times and their customer service is ridiculous. I keep asking for status of the shipment, I have a tracking number, it shipped by some Hong Kong forwarder. Their site has no information or updates or ETA. MIB won't check on it. But hey, they did send me the phone number to the shipping people so that I CAN DO IT MYSELF! NEVER ORDER FROM THESE PEOPLE! EVER!
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Reason of review:
Order processing issue
1 comment
Guest

A number how did you even get that far. My order was placed on 12/12/16 fir 4 items and they stated it was going to be expedited.

To this day I have not received anything and keep leaving tickets to no avail.

When you go back to check response it states there are no tickets. What a SCAM.

Anonymous

Miniinthebox - Customer Care Review

Do not use this company. My issues are exactly the same as everyone else on the site. They immediately take payment on items even if they are out of stock, and then you need to go through a convoluted process to get your money back. There is no customer service portal. Beware of this sham of a company; do yourself a huge favour and pay the extra few quid to order from a more reputable stote which responds to your queries. They also continually email their newsletters to you which you can't unsubscribe from.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Miniinthebox Online Order Review

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I purchased 2 cases for my tablet and they are to small and cheap looking !! I have contacted them several time to find out how to return these and get a refund back !! I can't seem to get this information from them. So buyer beware of what you are purchasing
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Reason of review:
Return, Exchange or Cancellation Policy
Armonie Dek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Westminster, British Columbia

Miniinthebox - Shipping Service Review from New Westminster, British Columbia

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Updated by user Oct 14, 2016

Was given items as gift when they arrive which was yesterday 30days in the mail.was told l was being refunded my money!

And was offered a 20 gift from there site to make up for the long wait and to change my review! Which l will if and when l get the refund and gift /headphones for my daughter.Wil keep updated.

Original review Oct 11, 2016
I ordered a cell phone case and glass protector after waiting 30 days l was told it was lost in the mail ! They offered to send it again !why would lwanted too wait another 30days for the same thing too happen? Iwant a refund nothing else from this bad company!order number 160908****094605. I do not recommend buy from mini in the box! Buyer beware!
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Cons:
  • Lies about shipping
  • Not being able to contact customer service when i had problems
  • Took my money
Reason of review:
Order processing issue
Anonymous

NEVER AGAIN

I paid for expedited shipping (3-5days) and its been a month and I still haven't received my purchases. So disappointing. I wish I had seen these reviews before my purchase. Never again. NEVER EVER EVER EVER EVER EVER EVER again!!! I went online to see about the tracking number and that came out sketchy too. Everything about this company makes me frustrated. I just hope other people can read these reviews before purchasing. "Mini in the box" yeah, if you ever get the box! After the reviews I just read I'm concerned if I will even get my legit purchases or if they will be cheap and worthless. Good luck to everyone reading this!
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Loss:
$30
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

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