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Contact MiniinTheBox Customer Service

MiniinTheBox Phone Numbers and Emails

Toll-Free Number:

  • (855) 452-5696
    US/Canada
Call customer service
Send Message

General Info:

  • +85 280 096 3117
    Hong Kong
  • +6 128 199 0299
    International

Investors/ Franchasing:

  • (480) 614-3004
  • +86 105 900 3429

MiniinTheBox Emails:

Customer Service
Investors/ Franchising
Investor Relations
Legal
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

MiniinTheBox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by email.

    Source Distribution
    46% phone 54% email
  • The best email to contact MiniinTheBox is cs@miniinthebox.com. 98% of customers use this email address to address their issues and concerns.

  • The best phone number to call MiniinTheBox is 8554525696. 80% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

View full overview ›
PissedConsumer Club

Contact Information

MiniinTheBox Website:

MiniinTheBox Help Center:

Corporate Office Address:

LightInTheBox Holding Co., Ltd.
600 1st Ave
Seattle, Washington 98104
United States

Other Info (opening hours):

Locations:

China Address

Room F3-325, Tower A, Win Center

Building 6,Yard 33,Baiziwan Road

Chaoyang District,Beijing 100020

People’s Republic of China.

UK Address (not for return)

85 Tottenham Court Rd,

Fitzrovia, London,

Verenigd Koninkrijk, W1T 4TQ

Headquarters

Diantong Square, 7

Jiuxianqiao North Rd,

Beijing, 100020, CN

More contact details

MiniinTheBox Rating Based on 361 Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is MiniinTheBox's Customer Service?

Towanna Njq
Towanna Njq
Feels Disappointed | Sep 02, 2023

Didn't receive the merchandise I ordered. Could never find a phone number to speak to anyone and still don't have my merchandise. Very unsatisfied

Read full quote
Kaisa Ltk
Kaisa Ltk
Feels Disappointed | Mar 14, 2023

I wasn’t sure if I had the correct Olof on the hair I order I have an hair appointment that’s coming up so I order a 2 nd time order I had no
One to communicate with

Read full quote

Summary of MiniinTheBox Customer Service Calls

394 TOTAL
CALLS
01:29 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MiniinTheBox?

Shipping and Delivery Question:

  • “Wrong product”
  • “Dies the ladies flat toe shoe come in size 10? Would like to iorder. Please help”
  • “Package is empty”

Request for Information Question:

  • “Questions just call me if you get a time that I order the money or order something so I need to call me if you have time right now”
  • “Status of order”
  • “Question about high shipping charge”

Return/ Replace Question:

  • “Need to return items, but tried to make contact several times, to mo avail”
  • “Return”
  • “Exchange shirt for a smaller one”

Refund Question:

  • “Refund on incorrect item”
  • “Refund”
  • “To get my money back”

Activation/ Cancellation Question:

  • “Canceled package”
  • “I need to cancel my order”
  • “They cancel my order but i paid”

Product/ Service Question:

  • “Where's my order and I don't have the order number”
  • “Retırning product”
  • “I want to buy a 50s dress of Audrey Hepburn”

Payments and Charges Question:

  • “Payment amounr”
  • “Fraud emergency please contact urgently”
  • “2 different amounts have been debited to my account??”

Account Question:

  • “Cant see my order in the app, but my money have been taked from my bank account”
  • “Email account problem”
  • “I would like to track my purchase and cant log in”

Staff Question:

  • “Customer service”

Cards Question:

  • “Fees cut out of my credit card without an invoice”

Other Question:

  • “Falar com atendente”
  • “Having trouble ordering”
  • “Two of the items I received were not what i ordered.”

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