Miniinthebox - Zero customer servcie, missing / faulty products, super late delivery & massive duty charges
I ordered many items in one delivery from here. I paid the premium (most expensive) delivery cost for the quick (3-5 day delivery) the package arrived a week late.
I also paid the premium insurance cost to insure against being charged additional customs costs, which equated to 10% of my original order. On (late) arrival the package arrived via UPS & I was charged additional customs charges - over £35 of charges (over $50!!) 30% of the cost of the products (which MiniInTheBox said I would not have to pay & I paid for this assurance). Then I opened the package to find 2x products not working and 2x products missing. So I initially paid a reasonable price for the product, however I was then charged an additional 7% for premium delivery (that arrived a week late), 10% of the cost worth of faulty products & 25% of the cost was missing products, additional 10% for insurance against extra charges and an additional 35% cost for customs charges that I should not have had to pay.
The products came from Hong Kong (which I did not know) so you get charged massive additional amounts in outside EU charges.
There is no customer service email address or number on their site or any way to claim back these charges they said I would not have to pay. It is not worth what seems like a good price initially to have all the extra charges etc, faulty products, late parcel and missing items
Product or Service Mentioned: Ups Premium Delivery Service.
Reason of review: Late delivery, duty costs, insurance paid, missing products.
Monetary Loss: $100.
Preferred solution: Price reduction.
I didn't like: Not being able to contact customer service when i had problems, Whole experience.